The Price Of Ignoring What's Wrong

By Chala Dincoy

When I used to pull my sister’s hair as a kid and our babysitter used to ignore it while my sister howled and complained to her, I would chuckle and continue to create havoc. My sister hated that babysitter.

Strangely, I find that the same thing goes on in corporations everyday. Mistreatment of employees is a subtle thing in this day and age of litigation. It now takes the form of sarcasm and ill-disguised digs that pass as humor between peers and direct reports alike.

The importance of feeling good about your work environment has been often demonstrated. In 1997, The Gallup Organization interviewed over one million employees worldwide to analyze their attitudes with respect to 12 key areas that relate to Retention of Employees, Productivity, Profitability and Customer Loyalty.

The 12 areas were then distilled into statements and some of these were:

-My supervisor or someone at work seems to care about me as a person

-I have a best friend at work

-My associates are committed to doing quality work

The degree of agreement of an employee to these statements directly correlated with high scores in all the above mentioned performance indicators. This meant that these employees were a rare breed indeed--happy AND productive!

In my favourite team leadership book, Patrick Lencioni’s ‘5 Dysfunctions of a Team,' he tells the fictional story of an executive who is let go despite her stellar performance, simply because of her negative attitude. As the CEO puts it to the shocked team in making the announcement, “seeing me ignore her (the fired manager’s) attitude and how it affected all of you could have risked all of our success, so I let her go”.

The price of ignoring what’s wrong is ironically also often ignored.

Some examples of things that go wrong in companies are the following:

ð the mistake that never finds a source or solution,

ð the on-going feuds between employees,

ð the boss who is a tyrant to her direct reports

I'm sure you could go on...

But what is the cost of ignoring these?

Well, first off, it’s a loss of morale in the workplace. The symptoms of this beast are high absenteeism, lack of sustainable high performance or productivity, absolute lack of friendships or outside of work socializing, as well as a high amount of cooler gossip and malicious back stabbing.

One company that I worked for had such low morale in the department that there were individual work teams that were continually excluded from being invited out to Friday lunches.
You can imagine the working relationship in that department!

Another consequence of ignoring things that go wrong is a loss of confidence in the leadership.
For example, when there’s no accountability for an individual taking every Friday off, employees who work faithfully from 9 to 5 begin to feel taken advantage of. Worse yet, when a mistake is covered up and blatantly ignored and there is no resolve to what caused it in the first place, teams often face the same issues over and over again.

The gravest consequence of leaders ignoring what’s going wrong in their teams is the loss of employees, especially good ones who find it easy to be offered other jobs. When workers see their leaders choose to avoid confrontation with bad-attitude employees or employees who make mistakes, they feel disillusioned and mistreated. Then they leave. The estimated cost of replacing such an employee costs two and one-half times the person’s salary.[1]

Do leaders who avoid things that are going wrong not know all this, you ask. In my experience, I often find that these managers belong to the same corporate culture where avoidance is a staple of the business or they’re inexperienced new managers who are unsure about how to operate when faced with the difficult task of confrontation.

If an e-zine could be a call to action for leaders and managers all over the corporate world to take a closer look at how they are affecting their work environment when they continue to ignore what’s wrong in their workplace, then please consider this to be that e-zine. I urge you to stop ignoring and to make a step in the right direction.
With kindness as always,

Chala

[1] 45 Effective Ways for HIRING SMART!: How to Predict Winners and Losers in the Incredibly Expensive People-Reading Game ( Ten Speed Press: Berkeley / Toronto) © 1998 by Pierre Mornell

Chala Dincoy is the person you go to if you want to jump quickly to the next level of your business potential.

She cut her corporate teeth as a marketer at companies such as Pepsi, Pizza Hut ,Frito Lay, Diageo , and Playtex. In addition to her coaching practice, Chala currently manages the Stationery Category brands for Canada with BIC Inc.

With a lifelong desire to use her corporate experiences to help managers and business professionals to increase their productivity, Chala obtained formal coaching training at CoachU and has a practice supporting managers who want to progress further in their goals faster than they would on their own.

Do Something - Even If It's Wrong

By Jean Charles

Taking action is the only way to accomplish anything in life. Action is the bridge between plans and achievement. Action is the ingredient that ensures results. Only action can cause reaction and only positive action can cause positive reaction. The odds that you will succeed without taking action are about the same as winning the lottery without buying a ticket.

When you are stuck or indecisive, take the advice of my wise old Grandpa and “Do something, even if it’s wrong!”

Taking action has two main benefits. The first is obvious, if you don’t do something, you are not going to get anything. You will get what comes your way and it may not be what you want.

The second benefit of taking action is the “hidden” value of allowing you to make mistakes.
Mistakes show you what you need to learn. Actually there are no mistakes, there are only opportunities to learn. Mistakes indicate what you must study in order to have success. This might involve finding out more information, or more practice of what you already know. Either way, when you make a mistake, it is a sign saying “Study this if you want to be successful”.

Reviewing your actions, including those that led to success, is known as critical thinking. High achievers use critical thinking to improve each time they take action; the mediocre use it to find reasons to procrastinate or give up. You can be grateful for your ability to recognize what you did not do quite right and do better next time. As long as you are actively pursuing your goals, there will always be a next time. So, do something, even if it’s wrong this time, and do it right next time.

“Action may not always bring happiness; but there is no happiness without action."
Benjamin Disraeli

“Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world." Joel Barker

"Ideas are powerful things, requiring not a studious contemplation but an action, even if it is only an inner action."

Midge Dector
For more support to live your ideal life sign up for the free ecourse Success On Your Terms at http://www.justrightcoach.com Jean R Charles is a business coach, entrepreneur, and author of Couplepreneurs: Prosperity Through Partnership, available at http://www.couplepreneurs.com